Who we are

Ovise is a trading name of Ovise Limited registered in England & Wales under company number 15549013. Our registered business address is Maidstone House, King Street, Maidstone, England, ME15 6JQ.

hi@ovise.com
020 3038 6233

Privacy notice

Our privacy policy explains how we use your personal data:, how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is detailed below.

Your rights

Under GDPR you have the following rights:

a) The right to be informed about our collection and use of your personal data. This privacy policy page should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
e) The right to restrict the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided under the who we are section. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

Personal data we collect

When We Collect Personal Data:
In some cases we will collect personal data where-required for customer experience purposes, in the following instances:

• When you sign up for a newsletter
• When you enquire about a service
• When you enquire about a job role
• When you submit a CV or resume
• When you make a complaint

Public data sources may also be used to gather data where-appropriate and where consent has been given, or where the information is made public as a matter of law.

We May Collect The Following Information:

• Name and job title
• Contact information including email address and phone number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What We Do With The Information We Gather
We require the above information to understand your needs and provide you with a better service. Below we list some of the potential uses of your data:

• Internal record keeping
• Legitimate interest of the customer will be used to provide contact to improve user experience through non-promotional emails before an opt in is required (for example to gather feedback on services)
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (of which users are required to opt in)
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

We will only keep your data for as long as it is necessary for the purpose of which it was collected, at the end of which period all sensitive data will be removed. Any non-sensitive data (such as product ordered, or order value may be used for statistical analysis and business planning in the future. Personal data from orders will be held for a maximum of 5 years to ensure that we can comply with legal and contractual obligations (such as for tax/vat purposes).

Cookie policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree to use our website, the file is added and the cookie helps analyse web traffic or lets you know what particular site a visit may have came from. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. By using our website you explicitly accept our use of cookies as specified within this policy.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however, prevent you from taking full advantage of the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and we do not store credit card details nor do we share customer details with any 3rd parties.

HTTPS protocols are used throughout our website. Such measures are used as a preventative strategy to maintain security throughout the browsing experience. Internal access to personal data is password protected and maintained by the data controller within that department.

How long we retain your data

We will retain your personal information for the period necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Links to other websites

Our website may contain links to other websites of interest which may or may not be direct affiliated with us as a business. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Notification of changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of an order or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.